


The Secret to Cracking the Code to Customer Success
This post was written by my friend and colleague Thomas Jones. Thomas and I first met at Infusionsoft when he became the director over the consulting team I was on, and while I never reported directly to him; I got to know him because we shared a cubicle wall. Because of our proximity, he was forced to listen to me …

The April 2016 Update
Infusionsoft keeps the momentum going with another strong update (scheduled to release over the next week). Lots of goodies in this update; some that we’ve been waiting for, and some that I didn’t even know I wanted. I’m gonna profile a few of the new features to let you know which ones I’m most excited about and why:
Update #1: …

Spring Cleaning Tips for Infusionsoft
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ICON Recap 2: The Good and The Bad
The other day I blogged about the product updates announced at ICON this year; but I didn’t share my perspective on the rest of the conference. So, I want to do that here.
ICON is amazing. And you should definitely plan on coming next year. But just so you know I’m not a homer: Let me start by giving Infusionsoft …

ICON Recap 1: Product Updates
ICON is always a really exciting week, and in the years past they’ve gone out of their way to announce big changes to the software. Well, this year definitely gave us a glimpse into what we can expect from the software over the next few months, but they really didn’t lay out a long term product road map like I …